Guaranteed Christmas Delivery

• All EXPRESS orders must be placed before 2pm AEST 16th December, 2024.
• All STANDARD orders must be placed before 2pm AEST 9th December, 2024.

General information

• Shipping time may vary according to Australia Post time frames and zones and does not include order processing time. 
• All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.
• Tracking advice will be sent to your email once your order has been dispatched.
• Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
• In some cases, we may need to contact you before your order can be shipped.
• To ensure there is no delay, please respond to any email/phone call from our Customer Experience Team

INTERNATIONAL SHIPPING

• All orders are shipped from our dispatch center via Australia Post. Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.

NZ: https://www.nzpost.co.nz/tools/tracking 

• ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. 
• This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
• We will collect New Zealand GST on your purchase, however customs may still charge you import duties, levies and fees.
• Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!

CLICK HERE to start your online return

General information

Culture Kings would like you to be happy with the purchases that you make.  As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

• Returns accepted within a 30-day window  
• Face mask, underwear and earrings cannot be returned due to hygiene reasons
• Gift cards can not be returned and are not redeemable for cash
• Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
• Shoes must be returned in their shoeboxes. It is the responsibility of the customer to ensure the item is returned in original, resellable condition and protected in transit. If a shoebox is returned damaged or taped up, we reserve the right to reject the return.
• You are required to pay any postage costs back to us, however we will ship back your exchange item free of charge!
• Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning
• Once your return has been processed, you will receive a confirmation email from our team
• Final Sale items can not be returned for a refund unless deemed faulty.
• If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned